Resilience Inventory

 Check each item that your organization performs on a consistent basis.   

SERVICE LEADERSHIP

1. Leaders and management practice communication, collaboration, motivation and innovation with peers and employees. 

2. Problem solving rather than blaming is practiced at work.

3. Work is balanced with personal lives. 

4. Practices are in place for reducing and stabilizing employee turnover.

5. Managers have been trained to meet regularly with their teams and facilitate decision making and problem solving. 

DISRUPTION

1. We have plans in place and anticipate climate disasters in our community. 

2. We communicate with our representatives about their voting patterns and impact on our communities and companies.

3. We are aware of labor availability and talent in our community.

4. We have regular reviews of technology innovations and impact to our companies. 

5. We have teams to monitor and offer analysis of the four disruptive forces.

BUSINESS MODEL

1. We conduct an annual analysis of our markets and consider innovative actions to gain market share.

2. Strategy is developed with input from management, staff, customers and suppliers. 

3. Our strategy is reviewed monthly and updated annually.

4. Scorecards measuring Financials, Operations, Employee Satisfaction and Customer Satisfaction are visible throughout the company.

5. Our strategy includes actions and reactions to climate disasters, political actions, social complexity and technology changes.

OPERATIONS

1. We have mastermind teams throughout our company.

2. Our teams meet weekly to review progress on projects. 

3. Our teams focus on improving efficiency, reducing waste and costs.

4. Our processes are regularly reviewed seeking ways to increase efficiency.

5. Teams focus on improving company scorecards and goals.

FINANCE

1. Company values/ethics are posted in highly visible work areas. 

2. Company financials are regularly shared with all employees.

3. Employees provide input in company budgets and financial decisions.

4. Employees are empowered to find innovative solutions to increasing profit margins.

5. Employees share in company financial improvements.

EMPLOYEES

1. There is four times more positive feedback than corrective feedback at work. 

2. Pay equity is monitored to insure genders and cultures are paid equitably for their work.

3. Performance reviews are based on company and team scorecard outcomes and goal attainment.

4. Workers are trained to work together and use new technologies and products. 

5. Upskilling and Reskilling programs are in place using Adult Learning principles 

CUSTOMERS

1. Customer feedback is solicited after every transaction.

2. Customer calls are answered by a human.

3.  Customer complaints are remedied rapidly and accurately by humans.

4. Company focus is doing it right the first time. 

5. Employees are trained to communicate effectively with customers.

Total Checks: _________

Note: More than 28 checks indicates you are building a great organization. Less than 28 checks means you have opportunities to use compassion, collaboration and knowledge to gain resilience and market share.