PRACTICES OF RESILIENT COMPANIES
1. grow employees
- Adapting to a New Day
- Getting a grip on everything
- Connecting with clients
- Getting to “yes”
- Creating a win-win
- Building Relationships
- Business Ethics
- Problem Solving/Decision Making
- High Performing Workplace
- Innovate and Compete
2. EFFICIENT OPERATIONS
The foundation of a company that responds rapidly in a world of change. Toyota and Honda captured the market by engaging their workers in how their companies run efficiently and produce quality products and services.
Your people will learn how to better communicate with one another as they solve problems, improve efficiency and satisfy cu
The foundation of a company that responds rapidly in a world of change. Toyota and Honda captured the market by engaging their workers in how their companies run efficiently and produce quality products and services.
Your people will learn how to better communicate with one another as they solve problems, improve efficiency and satisfy customers together.
The January 2025 edition of Consumer Reports identified 5 Toyota vehicles in the top 10 performers.
3. DEVELOP CUSTOMERS
- Consultative Sales
- Elevator Pitch
- Define Customer Needs
- Describe Services to Meet Needs
- Tie Benefits to Needs
- Answer Objections
- Close the Sale
4. FINANCIAL WELLBEING
1. INCREASE INCOME
Tools and talents are available to increase income by how we manage our people and they manage our customers.
2. REDUCE COSTS
We reduce costs by using our employees' minds, not terminating them.
5. RESILIENT STRATEGY
5. RESILIENT STRATEGY
STUDY
- Climate Disasters
- Social Change
- Political Actions
- Technology Uncertainty
DESIGN
- Strengthen Financials
- Increase Operation Efficiency
- Recruit, Retain and Grow Personnel
- Excite and Grow Customers
BUILD
- Action Plans/Goals
- Regular Reviews
ADAPT
- Modify Plans
- Communicate Changes